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support >
knowledge base > knowledge base article |
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KB0001 - Application crashes during print preview
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The information in this articles applies to:
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Diet Pro (all versions) |
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Internet Explorer 5.0 and 5.5 |
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Symptoms |
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When you attempt to print preview a recipe (or ingredient, glossary
item, etc.) the application crashes.
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Cause |
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Diet Pro uses Microsoft Internet Explorer for recipe display, printing
and print preview. There are known issues with print preview in
Microsoft Internet Explorer version 5.5. Print preview is not supported
at all in Internet Explorer version 5.0.
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Resolution |
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Upgrade Microsoft Internet Explorer to the current version (6.0
or later). The latest version can be downloaded from Microsoft.
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Status |
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This issue has been resolved. |
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If this article does not solve your problem or if you cannot find
a resolution to your problem, please let us know. Please post your
question or the details of your problem on the Diet
Pro Support Forum.
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Steps to Reproduce the Problem |
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Install Microsoft Internet Explorer v5.0. |
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Install Diet Pro (any version). |
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Select a recipe in the Navigator. |
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Point to the File menu and click Print Preview. |
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